Whilst some have negative experiences with the NHS, there is one side often forgotten and not spoken of: the positives.
Staff at a North Yorkshire hospital have been praised for “going above and beyond” and are working tirelessly to the point of physical, mental and emotional exhaustion.
Wards praised included the Acute Medical Unit and Ward 32, both having staff who “go above and beyond”.
Despite facing their own challenges, a large quantity of staff at York Hospital ignore their own challenges to ensure patients receive.
It’s often forgotten that those who provide care are also humans, yet they set their own feelings aside to do all that they can despite the pressures placed upon them.
Wards are understaffed, but patients are not refused, causing staff to work relentlessly to meet demands.
Staffing quantities, budgets, policies and so many other matters are set for each hospital department by senior managers.
Some staff are at the hospital for 13-hour days, with only a one-hour break, carrying injuries, facing aggression, yet putting the patients first.
Shifts for staff are relentless and demanding, and staff are seen to “never stop”, yet some news outlets opt to report more negative than the realities that patient-facing staff deal with daily.
Patients report staff in many areas showing care, empathy and thought to patients.
Many relatives of patients praise staff for the dedication and care they have given to their loved ones.
No matter what a lot of the staff face, they continue with smiling faces, putting aside the challenges they face with a struggling and failing system, something out of the control of most staff.
Challenges faced by the hospital seem to run far deeper than patient-facing staff.
Whilst there are the occasional staff who aren’t positive for the NHS reputation, the majority should be praised.
Some issues raised by patients surround their confidentiality with other patients and visitors being able to see and hear personal information.
Additionally, we have been provided with evidence of a bank nurse acting in an unprofessional manner.
These, of course, are issues for the trust management.
Patient-facing staff follow the orders they are given.
Photo credit: York Hospitals NHS